03 / LEIVIP HELP CENTER

Prices, tax and invoices

What prices include, how VAT works, and how to get your invoice.

Last updated: 10 November 2026

3.1What do website prices include?

Prices are in euros and exclude VAT and shipping. Shipping and any applicable VAT are shown at checkout. For orders outside the EU, duties and import taxes are paid by you locally (Terms, Arts. 5 and 8).

3.2The website shows my local currency. What will I actually pay?

The website shows different languages and currencies depending on where you are. Prices in other currencies are converted at the current exchange rate and are for reference only; the currency and amount you actually pay are those shown at checkout (Terms, Art. 5).

3.3How is VAT charged?

Delivery address VAT
Italy 22% added
Other EU countries, VAT number valid in VIES No Italian VAT; you account for VAT in your country (reverse charge)
Other EU countries, no VAT number or not valid in VIES 22% added; not refunded if you later provide a valid number
Outside the EU Export: no Italian VAT; for import taxes see Section 6

Please make sure your tax details are correct; any tax resulting from incorrect details is borne by the buyer (Terms, Art. 5). After you order, customer care checks your VAT number; if VAT needs to be added, we will contact you first.

3.4How can I check that my VAT number is valid in VIES?

You can check it on the official EU VIES website. Only numbers valid in VIES are exempt from Italian VAT; otherwise 22% is added to the order and is not refunded if you later provide a valid number. If your number is not yet enabled for intra-EU trade, ask your accountant or your national tax office. Once it is enabled, let us know and future orders will be taxed accordingly.

3.5How many invoices do I get for a multi-brand order?

One. LEIVIP issues a single invoice for the whole order.

3.6How do I get my invoice?

We email the invoice after your order ships. If you have not received it, contact customer care with your order number.

3.7How do customers in Italy receive e-invoices?

Customers in Italy should enter their SDI recipient code or PEC address when registering. E-invoices are sent through the SDI system.

3.8What if my invoice details are wrong?

Contact customer care as soon as possible with the order number and the correct details. Whether an issued invoice can be corrected is handled by our accounts team under Italian rules. Please check your company name, tax number and billing address carefully before ordering.

Tell us what happened and we'll find a solution together.

Send us your order number and the details, and LEIVIP will follow up. Never send passwords or full card details.