All questions

LEIVIP is an Italian women's fashion wholesale platform based in Florence, Tuscany. We select clothing, bags and accessories from Italian brands for boutiques and fashion retailers. You can combine several brands in one order, and LEIVIP handles shipping, invoicing and after-sales for the whole order. The operating company is LEIVIPSTUDIO.COM S.R.L. (Terms, Art. 1).

LEIVIP sells only to businesses and self-employed professionals buying for their business, such as boutiques, retailers and online shops. When registering, please provide a VAT number or business registration number that can be verified online. We verify every customer, including customers in Italy. Consumers cannot register (Terms, Art. 2).

Yes. If your country allows you to trade without a VAT number, you can register with business registration documents that can be verified online. Orders delivered in Italy are charged 22% VAT. For other EU countries, Italian VAT is not charged only if your VAT number is valid in VIES; otherwise 22% is added. Orders outside the EU are exports and are not charged Italian VAT. If the registration form does not let you submit, please contact customer care (Terms, Arts. 2 and 5).

No manual approval is needed. Fill in your company, tax and contact details on the registration page and your account is active immediately: you can see wholesale prices and place orders. By registering and placing an order you accept the LEIVIP B2B Terms of Sale, so please read them before ordering (Terms, Art. 3). After you register, we verify your business details: EU VAT numbers through VIES, and other countries through the official local business register. If needed, we may ask for a business licence, website or shop photos. Until verification is complete we may hold shipment, so your first order may ship later. If verification fails, the order is cancelled and fully refunded; if the details are false, we may suspend or close the account (Terms, Arts. 2 and 18).

Prices are shown only to registered buyers who are logged in. If you still cannot see them after logging in, send customer care the page link and the message you see. Never send your password.

Click "Forgot your password?" on the login page to reset it. If you do not receive the reset email or still cannot log in, contact customer care with your registered email address.

You can change your shipping address yourself in your account. Company name and tax number affect invoices and taxes, so please contact customer care with supporting documents. Changing your account details does not update orders already placed.

Yes, but every order placed through the account is treated as placed by the account holder. Please keep your login details safe (Terms, Art. 18).

Log in and go to "My account" to see your order history and saved addresses. The tracking number and link are in the shipping confirmation email.

Each order must contain at least €100 of products (excluding VAT and shipping). You can choose single pieces from different brands and combine them in one order. Brands do not set separate minimums (Terms, Art. 4).

We do not offer free samples. You can order single pieces to try them, as long as the whole order reaches €100. Your first order within the EU can also be returned without a reason within 7 days (see 8.1).

Your order is confirmed when we send the order confirmation email. The price is the one shown on the website when you order; later price changes do not affect confirmed orders (Terms, Arts. 4 and 5).

No. Stock is confirmed when payment is received, and popular items may sell out before you check out.

Products are supplied by our partner brands. If some items are out of stock, we contact you as soon as possible and you choose: a replacement, a refund for the missing items, or a credit code for a future order. If the replacement costs more than the original items, you only pay the difference (Terms, Art. 4).

Before shipping, you can contact customer care with your order number to ask for a change or cancellation, but we cannot guarantee we will accept it. After payment we order from the brands, prepare and pack your order; once your order has reached any of these stages, LEIVIP may refuse the change or cancellation. Orders already shipped cannot be cancelled. Changing the address in your account does not update orders already placed (Terms, Art. 4).

Restocking depends on the brands, and we cannot guarantee every item will come back. If you want more of a sold-out item, send customer care the product link and quantity and we will check with the brand.

If a price or product detail is obviously wrong, we will contact you before shipping to correct it, or cancel the order concerned with a full refund (Terms, Art. 5).

No. Whether your order contains one brand or ten, all items ship together in one shipment once they are ready; you do not need to ask for this. The €100 minimum applies to the whole order, not to each brand, and shipping is calculated on the weight and destination of the whole shipment, not on the number of brands (Terms, Arts. 4 and 7).

Prices are in euros and exclude VAT and shipping. Shipping and any applicable VAT are shown at checkout. For orders outside the EU, duties and import taxes are paid by you locally (Terms, Arts. 5 and 8).

The website shows different languages and currencies depending on where you are. Prices in other currencies are converted at the current exchange rate and are for reference only; the currency and amount you actually pay are those shown at checkout (Terms, Art. 5).

Please make sure your tax details are correct; any tax resulting from incorrect details is borne by the buyer (Terms, Art. 5). After you order, customer care checks your VAT number; if VAT needs to be added, we will contact you first.

You can check it on the official EU VIES website. Only numbers valid in VIES are exempt from Italian VAT; otherwise 22% is added to the order and is not refunded if you later provide a valid number. If your number is not yet enabled for intra-EU trade, ask your accountant or your national tax office. Once it is enabled, let us know and future orders will be taxed accordingly.

One. LEIVIP issues a single invoice for the whole order.

We email the invoice after your order ships. If you have not received it, contact customer care with your order number.

Customers in Italy should enter their SDI recipient code or PEC address when registering. E-invoices are sent through the SDI system.

Contact customer care as soon as possible with the order number and the correct details. Whether an issued invoice can be corrected is handled by our accounts team under Italian rules. Please check your company name, tax number and billing address carefully before ordering.

Cards (including Visa and Mastercard), PayPal and bank transfer; cash on delivery is available in Italy only. The methods available for each order are shown at checkout. We ship after receiving payment (Terms, Art. 6).

Please pay within 3 business days of ordering (the order day does not count), put the order number in the payment reference and send us the payment receipt. Once we have the receipt we may start preparing the order; we ship when the money arrives. Bank charges are paid by the buyer; if less than the full amount arrives, please pay the difference. If payment is late and no extension was agreed with us, the order may be cancelled (Terms, Art. 6).

Cash only. The fee is 3% of the product value (minimum €6), plus 22% VAT on the fee. The order total may not exceed €1,000 (including fee and shipping, excluding VAT). After you order we confirm the order and the amount due by WhatsApp or email, and we prepare it only after you confirm (Terms, Art. 6).

Please reply within 3 business days of the confirmation message; we send one reminder on the second business day. If there is no reply and nothing else was agreed, the order may be cancelled.

If nobody is available, contact us as soon as possible to arrange a new delivery. If the parcel comes back because you refused it, did not have the cash ready or did not cooperate with delivery, our refusal rules apply (see Section 7): the costs are the original shipping, the carrier's return invoice and a €15 handling fee. As a cash on delivery order has not been paid, these costs will be invoiced to you separately. After a refusal without good reason, future orders must be prepaid (Terms, Arts. 9 and 13).

LEIVIP does not offer payment terms or instalments. If you pay with PayPal, any PayPal payment service is governed by PayPal's own terms.

Contact customer care before paying again. Send the order number, payment time and a screenshot. Never send passwords, verification codes or your full card number.

Once we issue a refund, the time it takes to arrive depends on your bank or payment provider, usually a few business days. When we issue refunds: for first-order returns, within 14 days of inspection; for refused parcels, within 30 days of the goods coming back.

Enter it in the discount code field at checkout and click the apply button. Check that the amount due has been updated before paying.

Credit codes can be used only by your account and cannot be transferred or exchanged for cash. They do not expire and can be used over several orders. They can be combined with eligible promotions: the promotion is applied first, then the credit balance. Amounts you owe us (such as refusal costs) may be deducted from your credit balance. Promo codes follow the campaign rules and may be cancelled if misused (Terms, Art. 18).

Usually within 2 business days (Monday to Friday, excluding Italian public holidays) after: payment is confirmed for card or PayPal; the money arrives for bank transfer; you confirm the order for cash on delivery. This is the dispatch time, not the delivery time (Terms, Art. 7). Your first order ships after we have verified your business details (see 1.4).

Shipping depends on the destination, delivery option and parcel weight; the amount shown at checkout applies. If your destination is not available, please contact customer care before paying.

We use UPS and GLS and choose the most suitable carrier for your country. GLS ships only within the EU and offers standard delivery only; Italy is mainly served by GLS. UPS offers standard and express delivery within the EU. Outside the EU we use UPS Express Saver only. The delivery options and estimated times are shown at checkout; transit times are carrier estimates for reference only. Outside the EU, allow extra time for customs clearance.

Courier and transport strikes are fairly common in Italy. Delays caused by strikes, severe weather, customs inspections or other events outside our control are not LEIVIP's responsibility; we will keep you informed and follow up. If you are planning a launch or event, please order early (Terms, Arts. 7 and 15).

After shipping we email you the tracking number and link. If you have not received it, or tracking has not updated for a long time, contact customer care with your order number.

All items in an order ship together once they are ready, not separately by brand, but they may be packed in several boxes. Please check the number of boxes against the shipping notification.

We are. LEIVIP bears the risk until the goods are delivered to you. If a parcel is lost, we claim from the carrier and reship or refund you (Terms, Art. 7).

First check the delivery address and ask colleagues or neighbours whether they took it in. If you still cannot find it, send us your order number as soon as possible and we will check with the carrier.

Check the outer box before signing: if it is clearly damaged or has been opened, note this with the courier and take photos. After opening, check the items and quantities. Report damage, wrong items or missing items within 14 days as described in 8.6; problems visible on delivery that are not reported in time are treated as accepted (Terms, Arts. 7 and 11).

Keep the outer box, shipping label and products, take photos of every side of the box and of the products, and send us your order number and the photos as soon as possible. Do not throw the packaging away; wait for our instructions.

Yes; please arrange a time with customer care in advance. Risk passes to you when the goods are handed to you or your carrier. If you collect goods for export outside the EU, you must provide proof of export customs clearance (Terms, Art. 7).

The UK, Switzerland, Norway, the United States, Canada, Australia and others are outside the EU. Some special territories of EU countries (such as the Canary Islands) are also outside the EU customs and VAT area and follow the rules in this section.

Yes, you do. Orders outside the EU ship DAP (Delivered at Place): you are the importer, and duties, import taxes, clearance fees and other destination charges are not included in product prices or shipping. They are usually paid to UPS or customs on delivery (Terms, Art. 8).

The amount is set by customs at the destination based on the product type, origin, declared value and local rules, so LEIVIP cannot guarantee it in advance. Before ordering, we recommend checking with your local customs, a customs broker or UPS and including import costs in your budget.

The United States has suspended the low-value duty exemption indefinitely, so commercial parcels from Italy may be subject to duties whatever their value, and UPS may also charge a brokerage fee. Rules can change; the US customs rules in force when you order apply.

UK imports usually incur UK VAT, and commercial imports usually require an EORI number starting with GB. Swiss imports usually incur Swiss VAT. The actual charges are those on the local customs or UPS invoice.

Your exact company name, tax or business registration number, delivery address, contact person, phone number and email. Depending on the destination, customs or UPS may also need your importer tax number, EORI number or other details. If you use a customs broker, please tell us in advance (Terms, Art. 8).

A commercial invoice and export documents. If customs or UPS ask for more information, please send us the exact request. We declare shipments truthfully and never declare commercial orders as gifts or under-declare their value. If you need a certificate of origin, contact us before ordering; whether it is available depends on the brand.

You are responsible for meeting the requirements to import and sell the products in your country (such as local-language labelling, product regulations or sales licences). Composition and other details are on the product pages and invoices; contact us if you need anything else (Terms, Art. 8).

Yes. Inspections, requests for documents or waiting for payment can delay delivery. Please act promptly on any notice from customs or UPS.

Contact us and UPS to check it before refusing the parcel. Send us the order number, tracking number and the payment notice and we will help you check it. Even if duties seem high, paying them is usually cheaper than refusing the parcel (see Section 7).

No. The no-reason return for first orders applies only to delivery addresses within the EU. Faulty products are handled under Section 8 for all destinations (Terms, Arts. 10 and 11).

All of the following are treated as a refusal (Terms, Art. 9): refusing to accept the parcel; not paying duties or import charges; not providing the documents needed for customs; not collecting the parcel from a pick-up point; an incorrect address or phone number that makes delivery impossible.

No. Refusing a parcel is not a way to return goods. To return items, please first submit a request as explained in Section 8. Refused parcels are handled and charged under the rules in this section.

We usually email you within 1 business day. You then have 3 business days to reply and choose to pay the outstanding charges, correct the address or arrange a new delivery. If we hear nothing within 3 business days, or the issue cannot be solved, the parcel is returned to us.

Yes, but the following costs are deducted first (Terms, Art. 9):

1. the original shipping cost;
2. the return shipping and any costs incurred during the return (such as duties or storage), based on the actual carrier or customs invoice, a copy of which we will send you;
3. a handling fee: €15 within the EU, €40 outside the EU.

The remaining amount is refunded within 30 calendar days of the parcel arriving back at our warehouse.

If, because you did not pay or act, the parcel is seized or destroyed by customs or cannot be returned, the goods are treated as abandoned by you, no refund is given and the related costs are borne by you (Terms, Art. 9).

Yes. Please first pay the new shipping cost (and, for orders outside the EU, arrange the import charges); we will ship again once we receive it.

If the parcel was clearly damaged, we sent the wrong items, or delivery failed because of LEIVIP (for example, we entered the wrong address), these costs are not deducted and we handle the case according to the facts.

It may. After a refusal, LEIVIP may require future orders to be prepaid (no cash on delivery), or suspend the account after repeated refusals (Terms, Arts. 13 and 18).

Check your address, phone number and company details before ordering; if you are outside the EU, find out about import costs in advance; act promptly on notices from UPS or customs; and if in doubt, contact us instead of refusing the parcel.

Yes. Your first LEIVIP order with a delivery address in the EU can be returned without a reason if you request it within 7 calendar days of delivery (Terms, Art. 10).

Items must be unused (not worn, washed or soiled, with no odours), with tags and original packaging intact; sets or grouped items must be returned complete. Items that do not meet these conditions are not accepted and will be sent back to you at your expense.

Contact us by email at customercare@leivip.com or by WhatsApp at +39 333 3537426 with your order number and the items you want to return. Returns cannot yet be requested directly from your account. Once we confirm, we send you return instructions; please ship the items within 3 business days following the instructions. Parcels returned without our confirmation may not be accepted (Terms, Art. 10).

For a no-reason return of your first order sent back according to our instructions, LEIVIP pays the return shipping. The original shipping cost is not refunded. If you send items back without following our instructions, we may not accept them and the shipping is at your expense.

We refund within 14 days of receiving and inspecting the items, to the original payment method and including the VAT you paid; you can also choose a credit code for the same amount. The time for the money to reach you depends on your bank or payment provider.

For all orders and all destinations: report it by email or WhatsApp within 14 calendar days of delivery, with the order number and clear photos (the problem, the tag, the outer box and the shipping label). This covers wrong style, colour or size; missing items; defects or transport damage (Terms, Art. 11).

After checking, LEIVIP chooses whether to send the missing item, replace it, issue a credit code or refund you. If items need to come back, please wait for our confirmation and use the carrier we arrange; LEIVIP pays the shipping.

If the returned items turn out to have no fault (for example, a normal difference in size or colour), the related shipping costs are borne by you and the items can be sent back to you.

Problems that could be seen on delivery or with a simple check (wrong items, missing items, obvious defects) are treated as accepted if not reported within 14 days, so please check your delivery promptly. For hidden problems that could not be seen at the time, contact us as soon as you find them.

If the box is damaged or deformed on delivery, note it with the courier on the spot and take photos, then report it as described in 8.6 (Terms, Art. 7).

No. From your second order onwards, and for all orders outside the EU, we do not accept returns for change of mind, wrong size or because you don't like the item. Faulty products can still be reported as described in 8.6.

Returned items must be unused: not worn, washed or soiled, free of odours or perfume, not altered, and with original packaging, tags and all accessories. Please send them back following our return instructions and with the carrier we specify; we arrange the shipment. Items that do not meet these conditions (for example worn, washed or soiled items, or items without original packaging or tags) may be refused and not processed by LEIVIP (Terms, Arts. 10 and 11). Refusing a parcel is not a way to return goods (see Section 7).

Items are usually labelled in Italian sizes or the brand's own sizes. Sizes vary between brands and fits, so please rely on the size chart and measurements on the product page (Terms, Art. 14).

One Size usually corresponds to about Italian sizes 40–44; see the measurements on the product page.

Items are measured flat, with a usual tolerance of 1–2 cm. Product pages usually give bust, waist, hip and length measurements; measure a similar item from your shop flat and compare.

Composition is shown on the product page; the care label and tag on the item prevail. If you need information for customs or local compliance, contact us (see 6.8).

Because of lighting and screen differences, slight colour variations are normal and are not a product fault (Terms, Art. 14). If you received the wrong colour, report it as described in 8.6.

Follow the care label. Damage caused by incorrect washing or use is not a product fault.

Available sizes vary by product and brand. Please check the sizes offered on each product page, or use the size filter on category pages. Not every brand offers the same size range.

We add new products every week. Subscribe to our emails or follow the "New in" category to stay up to date.

Yes, but only to display and sell products you bought from LEIVIP (in your shop, online store and social media). You may not license them to third parties or use them for products you did not buy (Terms, Art. 14). You can download the images of purchased products from your orders in "My account".

Yes. However, you may not present yourself as an official agent, distributor or authorised store of LEIVIP or the brands, or use LEIVIP's trademarks to pose as an official channel (Terms, Art. 18).

We do not normally relabel products. If you relabel them yourself, you do so at your own responsibility and must comply with local law; relabelled products cannot be returned (Terms, Art. 14).

The full LEIVIP B2B Terms of Sale are linked in the website footer, in Italian and English; the Italian version prevails. The Help Center explains the Terms in plain language; if they differ, the Terms prevail (Terms, Art. 17).

By registering and placing an order you accept the Terms of Sale in force on the day of your order, so please read them before ordering. For orders outside the EU, duties are paid by the buyer (see Section 6). The Terms prevail over your own purchasing conditions (Terms, Art. 3).

Each order is governed by the version in force on the day it is placed. LEIVIP may update the Terms; a new version applies only to later orders (Terms, Art. 17).

Please contact us first: most issues can be solved quickly with a reshipment, replacement or refund. A chargeback without good reason is a breach of contract; we will provide the bank with electronic records of the order, confirmations and shipping as evidence, and may require future orders to be prepaid or suspend the account (Terms, Art. 13).

For example: false registration details or a buyer that is not a business; risk of fraud; repeated refusals or chargebacks without good reason; countries or parties subject to sanctions or legal restrictions. Paid orders that are refused are refunded (Terms, Art. 18).

Yes; contact customer care from your registered email address. Any open orders, refunds or after-sales cases are completed first. Invoices and order records that must be kept by law remain stored. Unused credit codes expire when the account is closed.

Email: customercare@leivip.com (please use email for orders, returns and product problems, so there is a written record).

WhatsApp: +39 333 3537426.

Phone: +39 0573 1905234.

Hours: Monday to Saturday, 09:00–18:00 (Italian time), except Italian public holidays.

You can write to us in any language; our team uses AI translation to communicate with you.

LEIVIPSTUDIO.COM S.R.L.

Registered office: Via Barberia 13, 40123 Bologna (BO), Italy

Operating office: Via del Lavoro 33, 50041 Calenzano (FI), Italy

VAT no. / Tax code IT04036801209 · REA BO-564292 · Share capital €40,000 fully paid

PEC: lvs.srls@pec.it

Returns address: the operating office. Please request a return first as described in 8.3, then ship following the return instructions.

Please contact us first so we can try to resolve it together. The Terms are governed by Italian law, and the Court of Florence has jurisdiction (Terms, Art. 16).