01 / LEIVIP HELP CENTER

Registration and account

Who can register, how we verify your details, and managing your account.

Last updated: 10 November 2026

1.1What is LEIVIP?

LEIVIP is an Italian women's fashion wholesale platform based in Florence, Tuscany. We select clothing, bags and accessories from Italian brands for boutiques and fashion retailers. You can combine several brands in one order, and LEIVIP handles shipping, invoicing and after-sales for the whole order. The operating company is LEIVIPSTUDIO.COM S.R.L. (Terms, Art. 1).

1.2Who can register?

LEIVIP sells only to businesses and self-employed professionals buying for their business, such as boutiques, retailers and online shops. When registering, please provide a VAT number or business registration number that can be verified online. We verify every customer, including customers in Italy. Consumers cannot register (Terms, Art. 2).

1.3Can I register without a VAT number?

Yes. If your country allows you to trade without a VAT number, you can register with business registration documents that can be verified online. Orders delivered in Italy are charged 22% VAT. For other EU countries, Italian VAT is not charged only if your VAT number is valid in VIES; otherwise 22% is added. Orders outside the EU are exports and are not charged Italian VAT. If the registration form does not let you submit, please contact customer care (Terms, Arts. 2 and 5).

1.4Do I need approval to register? How do I start?

No manual approval is needed. Fill in your company, tax and contact details on the registration page and your account is active immediately: you can see wholesale prices and place orders. By registering and placing an order you accept the LEIVIP B2B Terms of Sale, so please read them before ordering (Terms, Art. 3). After you register, we verify your business details: EU VAT numbers through VIES, and other countries through the official local business register. If needed, we may ask for a business licence, website or shop photos. Until verification is complete we may hold shipment, so your first order may ship later. If verification fails, the order is cancelled and fully refunded; if the details are false, we may suspend or close the account (Terms, Arts. 2 and 18).

1.5Why can't I see prices?

Prices are shown only to registered buyers who are logged in. If you still cannot see them after logging in, send customer care the page link and the message you see. Never send your password.

1.6I forgot my password or cannot log in. What should I do?

Click "Forgot your password?" on the login page to reset it. If you do not receive the reset email or still cannot log in, contact customer care with your registered email address.

1.7Can I change my company name, tax number or address?

You can change your shipping address yourself in your account. Company name and tax number affect invoices and taxes, so please contact customer care with supporting documents. Changing your account details does not update orders already placed.

1.8Can several people use one account?

Yes, but every order placed through the account is treated as placed by the account holder. Please keep your login details safe (Terms, Art. 18).

1.9How do I see my orders and account details?

Log in and go to "My account" to see your order history and saved addresses. The tracking number and link are in the shipping confirmation email.

Tell us what happened and we'll find a solution together.

Send us your order number and the details, and LEIVIP will follow up. Never send passwords or full card details.