Payment, credit codes and promo codes

Cards (including Visa and Mastercard), PayPal and bank transfer; cash on delivery is available in Italy only. The methods available for each order are shown at checkout. We ship after receiving payment (Terms, Art. 6).

Please pay within 3 business days of ordering (the order day does not count), put the order number in the payment reference and send us the payment receipt. Once we have the receipt we may start preparing the order; we ship when the money arrives. Bank charges are paid by the buyer; if less than the full amount arrives, please pay the difference. If payment is late and no extension was agreed with us, the order may be cancelled (Terms, Art. 6).

Cash only. The fee is 3% of the product value (minimum €6), plus 22% VAT on the fee. The order total may not exceed €1,000 (including fee and shipping, excluding VAT). After you order we confirm the order and the amount due by WhatsApp or email, and we prepare it only after you confirm (Terms, Art. 6).

Please reply within 3 business days of the confirmation message; we send one reminder on the second business day. If there is no reply and nothing else was agreed, the order may be cancelled.

If nobody is available, contact us as soon as possible to arrange a new delivery. If the parcel comes back because you refused it, did not have the cash ready or did not cooperate with delivery, our refusal rules apply (see Section 7): the costs are the original shipping, the carrier's return invoice and a €15 handling fee. As a cash on delivery order has not been paid, these costs will be invoiced to you separately. After a refusal without good reason, future orders must be prepaid (Terms, Arts. 9 and 13).

LEIVIP does not offer payment terms or instalments. If you pay with PayPal, any PayPal payment service is governed by PayPal's own terms.

Contact customer care before paying again. Send the order number, payment time and a screenshot. Never send passwords, verification codes or your full card number.

Once we issue a refund, the time it takes to arrive depends on your bank or payment provider, usually a few business days. When we issue refunds: for first-order returns, within 14 days of inspection; for refused parcels, within 30 days of the goods coming back.

Enter it in the discount code field at checkout and click the apply button. Check that the amount due has been updated before paying.

Credit codes can be used only by your account and cannot be transferred or exchanged for cash. They do not expire and can be used over several orders. They can be combined with eligible promotions: the promotion is applied first, then the credit balance. Amounts you owe us (such as refusal costs) may be deducted from your credit balance. Promo codes follow the campaign rules and may be cancelled if misused (Terms, Art. 18).