Returns and faulty products

Yes. Your first LEIVIP order with a delivery address in the EU can be returned without a reason if you request it within 7 calendar days of delivery (Terms, Art. 10).

Items must be unused (not worn, washed or soiled, with no odours), with tags and original packaging intact; sets or grouped items must be returned complete. Items that do not meet these conditions are not accepted and will be sent back to you at your expense.

Contact us by email at customercare@leivip.com or by WhatsApp at +39 333 3537426 with your order number and the items you want to return. Returns cannot yet be requested directly from your account. Once we confirm, we send you return instructions; please ship the items within 3 business days following the instructions. Parcels returned without our confirmation may not be accepted (Terms, Art. 10).

For a no-reason return of your first order sent back according to our instructions, LEIVIP pays the return shipping. The original shipping cost is not refunded. If you send items back without following our instructions, we may not accept them and the shipping is at your expense.

We refund within 14 days of receiving and inspecting the items, to the original payment method and including the VAT you paid; you can also choose a credit code for the same amount. The time for the money to reach you depends on your bank or payment provider.

For all orders and all destinations: report it by email or WhatsApp within 14 calendar days of delivery, with the order number and clear photos (the problem, the tag, the outer box and the shipping label). This covers wrong style, colour or size; missing items; defects or transport damage (Terms, Art. 11).

After checking, LEIVIP chooses whether to send the missing item, replace it, issue a credit code or refund you. If items need to come back, please wait for our confirmation and use the carrier we arrange; LEIVIP pays the shipping.

If the returned items turn out to have no fault (for example, a normal difference in size or colour), the related shipping costs are borne by you and the items can be sent back to you.

Problems that could be seen on delivery or with a simple check (wrong items, missing items, obvious defects) are treated as accepted if not reported within 14 days, so please check your delivery promptly. For hidden problems that could not be seen at the time, contact us as soon as you find them.

If the box is damaged or deformed on delivery, note it with the courier on the spot and take photos, then report it as described in 8.6 (Terms, Art. 7).

No. From your second order onwards, and for all orders outside the EU, we do not accept returns for change of mind, wrong size or because you don't like the item. Faulty products can still be reported as described in 8.6.

Returned items must be unused: not worn, washed or soiled, free of odours or perfume, not altered, and with original packaging, tags and all accessories. Please send them back following our return instructions and with the carrier we specify; we arrange the shipment. Items that do not meet these conditions (for example worn, washed or soiled items, or items without original packaging or tags) may be refused and not processed by LEIVIP (Terms, Arts. 10 and 11). Refusing a parcel is not a way to return goods (see Section 7).