Terms, payment disputes and contact

The full LEIVIP B2B Terms of Sale are linked in the website footer, in Italian and English; the Italian version prevails. The Help Center explains the Terms in plain language; if they differ, the Terms prevail (Terms, Art. 17).

By registering and placing an order you accept the Terms of Sale in force on the day of your order, so please read them before ordering. For orders outside the EU, duties are paid by the buyer (see Section 6). The Terms prevail over your own purchasing conditions (Terms, Art. 3).

Each order is governed by the version in force on the day it is placed. LEIVIP may update the Terms; a new version applies only to later orders (Terms, Art. 17).

Please contact us first: most issues can be solved quickly with a reshipment, replacement or refund. A chargeback without good reason is a breach of contract; we will provide the bank with electronic records of the order, confirmations and shipping as evidence, and may require future orders to be prepaid or suspend the account (Terms, Art. 13).

For example: false registration details or a buyer that is not a business; risk of fraud; repeated refusals or chargebacks without good reason; countries or parties subject to sanctions or legal restrictions. Paid orders that are refused are refunded (Terms, Art. 18).

Yes; contact customer care from your registered email address. Any open orders, refunds or after-sales cases are completed first. Invoices and order records that must be kept by law remain stored. Unused credit codes expire when the account is closed.

Email: customercare@leivip.com (please use email for orders, returns and product problems, so there is a written record).

WhatsApp: +39 333 3537426.

Phone: +39 0573 1905234.

Hours: Monday to Saturday, 09:00–18:00 (Italian time), except Italian public holidays.

You can write to us in any language; our team uses AI translation to communicate with you.

LEIVIPSTUDIO.COM S.R.L.

Registered office: Via Barberia 13, 40123 Bologna (BO), Italy

Operating office: Via del Lavoro 33, 50041 Calenzano (FI), Italy

VAT no. / Tax code IT04036801209 · REA BO-564292 · Share capital €40,000 fully paid

PEC: lvs.srls@pec.it

Returns address: the operating office. Please request a return first as described in 8.3, then ship following the return instructions.

Please contact us first so we can try to resolve it together. The Terms are governed by Italian law, and the Court of Florence has jurisdiction (Terms, Art. 16).