Wholesale Buyer Help Center

Welcome to the LEIVIP Help Center! Here you’ll find quick answers to the most common questions about our platform, orders, payments, shipping, and returns. Our goal is to make your wholesale shopping experience as smooth as possible.

About LEIVIP & Account Access

  • What is LEIVIP?
    LEIVIP is a wholesale fashion platform for boutiques and retail businesses. You can browse clothing, bags and accessories from multiple brands and place orders online. Learn more about LEIVIP.
  • When can I see prices and start ordering?
    Prices are visible after you log in. Once registration is complete, you can log in and place an order directly—there is no manual account approval step.
  • What business and billing information should I provide?
    Please provide accurate company, billing and delivery details when placing your order. If any information needs clarification, contact Customer Care.

1. Orders

  • How can I place an order?
    You can place orders directly on our website after logging into your wholesale account. Add products to your cart and proceed to checkout.
  • Can I modify or cancel my order?
    Once the order is confirmed, modifications are not guaranteed. Please contact our Customer Care as soon as possible.

2. Payment

  • Which payment methods are accepted?
    Available payment methods are shown at checkout and may include cards, PayPal and bank transfer. For current details, visit our Payment Information page.
  • Is it safe to pay on LEIVIP?
    Payments are processed through the payment provider selected at checkout. Follow the instructions shown during checkout and contact Customer Care if you need help.

3. Shipping

  • How long does delivery take?
    Orders are normally prepared and dispatched within two business days after payment is received, excluding weekends and public holidays. Transit time is additional and varies by destination and courier.
  • Do you ship internationally?
    International shipping options depend on the destination and are shown when available. For current details, see our Shipping Information page.

4. Returns

  • What is your return policy?
    Eligible items may be returned within 14 days of delivery. LEIVIP covers return shipping costs for your first order; eligibility and return instructions still apply. Please review our Returns Policy before sending anything back.

Customer Care Support

  • Can Customer Care help me choose products before I order?
    Yes. Send us product links or SKUs and tell us about your store positioning, target customers, preferred styles and price range. We can explain available product and brand information, including materials, fit, sizing and differences between brands, and help you identify brands or products to consider. Recommendations are guidance only and do not guarantee sales or quality outcomes.
  • Can I contact Customer Care in my preferred language?
    Yes. You can contact us in the language you are most comfortable using. Our team may use translation tools to understand your message and will reply in the same language where possible. We can help with products, product selection, orders, shipping and general customs information. For important details such as product specifications, payment or order changes, we will confirm the information with you. Translation may not be perfect.
  • When is Customer Care available?
    Customer Care is available Monday–Saturday, 09:00–18:00 Italy local time.

Need More Help?

Didn’t find what you’re looking for? Contact our Customer Care team. We’re available Monday–Saturday, 09:00–18:00 Italy local time.