Orders outside the EU and duties

The UK, Switzerland, Norway, the United States, Canada, Australia and others are outside the EU. Some special territories of EU countries (such as the Canary Islands) are also outside the EU customs and VAT area and follow the rules in this section.

Yes, you do. Orders outside the EU ship DAP (Delivered at Place): you are the importer, and duties, import taxes, clearance fees and other destination charges are not included in product prices or shipping. They are usually paid to UPS or customs on delivery (Terms, Art. 8).

The amount is set by customs at the destination based on the product type, origin, declared value and local rules, so LEIVIP cannot guarantee it in advance. Before ordering, we recommend checking with your local customs, a customs broker or UPS and including import costs in your budget.

The United States has suspended the low-value duty exemption indefinitely, so commercial parcels from Italy may be subject to duties whatever their value, and UPS may also charge a brokerage fee. Rules can change; the US customs rules in force when you order apply.

UK imports usually incur UK VAT, and commercial imports usually require an EORI number starting with GB. Swiss imports usually incur Swiss VAT. The actual charges are those on the local customs or UPS invoice.

Your exact company name, tax or business registration number, delivery address, contact person, phone number and email. Depending on the destination, customs or UPS may also need your importer tax number, EORI number or other details. If you use a customs broker, please tell us in advance (Terms, Art. 8).

A commercial invoice and export documents. If customs or UPS ask for more information, please send us the exact request. We declare shipments truthfully and never declare commercial orders as gifts or under-declare their value. If you need a certificate of origin, contact us before ordering; whether it is available depends on the brand.

You are responsible for meeting the requirements to import and sell the products in your country (such as local-language labelling, product regulations or sales licences). Composition and other details are on the product pages and invoices; contact us if you need anything else (Terms, Art. 8).

Yes. Inspections, requests for documents or waiting for payment can delay delivery. Please act promptly on any notice from customs or UPS.

Contact us and UPS to check it before refusing the parcel. Send us the order number, tracking number and the payment notice and we will help you check it. Even if duties seem high, paying them is usually cheaper than refusing the parcel (see Section 7).

No. The no-reason return for first orders applies only to delivery addresses within the EU. Faulty products are handled under Section 8 for all destinations (Terms, Arts. 10 and 11).