Shipping and delivery

Usually within 2 business days (Monday to Friday, excluding Italian public holidays) after: payment is confirmed for card or PayPal; the money arrives for bank transfer; you confirm the order for cash on delivery. This is the dispatch time, not the delivery time (Terms, Art. 7). Your first order ships after we have verified your business details (see 1.4).

Shipping depends on the destination, delivery option and parcel weight; the amount shown at checkout applies. If your destination is not available, please contact customer care before paying.

We use UPS and GLS and choose the most suitable carrier for your country. GLS ships only within the EU and offers standard delivery only; Italy is mainly served by GLS. UPS offers standard and express delivery within the EU. Outside the EU we use UPS Express Saver only. The delivery options and estimated times are shown at checkout; transit times are carrier estimates for reference only. Outside the EU, allow extra time for customs clearance.

Courier and transport strikes are fairly common in Italy. Delays caused by strikes, severe weather, customs inspections or other events outside our control are not LEIVIP's responsibility; we will keep you informed and follow up. If you are planning a launch or event, please order early (Terms, Arts. 7 and 15).

After shipping we email you the tracking number and link. If you have not received it, or tracking has not updated for a long time, contact customer care with your order number.

All items in an order ship together once they are ready, not separately by brand, but they may be packed in several boxes. Please check the number of boxes against the shipping notification.

We are. LEIVIP bears the risk until the goods are delivered to you. If a parcel is lost, we claim from the carrier and reship or refund you (Terms, Art. 7).

First check the delivery address and ask colleagues or neighbours whether they took it in. If you still cannot find it, send us your order number as soon as possible and we will check with the carrier.

Check the outer box before signing: if it is clearly damaged or has been opened, note this with the courier and take photos. After opening, check the items and quantities. Report damage, wrong items or missing items within 14 days as described in 8.6; problems visible on delivery that are not reported in time are treated as accepted (Terms, Arts. 7 and 11).

Keep the outer box, shipping label and products, take photos of every side of the box and of the products, and send us your order number and the photos as soon as possible. Do not throw the packaging away; wait for our instructions.

Yes; please arrange a time with customer care in advance. Risk passes to you when the goods are handed to you or your carrier. If you collect goods for export outside the EU, you must provide proof of export customs clearance (Terms, Art. 7).