Orders and stock

Each order must contain at least €100 of products (excluding VAT and shipping). You can choose single pieces from different brands and combine them in one order. Brands do not set separate minimums (Terms, Art. 4).

We do not offer free samples. You can order single pieces to try them, as long as the whole order reaches €100. Your first order within the EU can also be returned without a reason within 7 days (see 8.1).

Your order is confirmed when we send the order confirmation email. The price is the one shown on the website when you order; later price changes do not affect confirmed orders (Terms, Arts. 4 and 5).

No. Stock is confirmed when payment is received, and popular items may sell out before you check out.

Products are supplied by our partner brands. If some items are out of stock, we contact you as soon as possible and you choose: a replacement, a refund for the missing items, or a credit code for a future order. If the replacement costs more than the original items, you only pay the difference (Terms, Art. 4).

Before shipping, you can contact customer care with your order number to ask for a change or cancellation, but we cannot guarantee we will accept it. After payment we order from the brands, prepare and pack your order; once your order has reached any of these stages, LEIVIP may refuse the change or cancellation. Orders already shipped cannot be cancelled. Changing the address in your account does not update orders already placed (Terms, Art. 4).

Restocking depends on the brands, and we cannot guarantee every item will come back. If you want more of a sold-out item, send customer care the product link and quantity and we will check with the brand.

If a price or product detail is obviously wrong, we will contact you before shipping to correct it, or cancel the order concerned with a full refund (Terms, Art. 5).

No. Whether your order contains one brand or ten, all items ship together in one shipment once they are ready; you do not need to ask for this. The €100 minimum applies to the whole order, not to each brand, and shipping is calculated on the weight and destination of the whole shipment, not on the number of brands (Terms, Arts. 4 and 7).