Returns & Refund

Some items are defective or I don’t like them, can I return it?

  • Send a request email at our customercare@leivip.com by specifying the number of the order of which you want to ask for return, the codes of the defective - contested items, by attaching the photos and the reason of the return requirement.

  • Once having received the defective - contested products, and after the items will be checked and damages will be verified you can choose to be refunded with money back or with a credit note to use on your the next order. The refund will issued once we received the return items and checked.

  • Time for the refund on your account it will be 7-14 days in the methods of your original payment . the credit code will issued immediately.

  • Products may only be returned within 14 days of receipt, return and refund requests made after this period of time won't be considered so please always thoroughly check your order upon receipt.

  • Defective and contested products that are required to be refunded should be sent back, we won't consider refund or contestations of items without sending them back

  • Products should be returned in their original conditions and packaging. If products won't be returned in the original condition a 20% handling fee will be charged.
  • Products that have already been sold by you to one of your customers will not be refunded by us in case of any issue.

  • All the return items if are not in the list as communicated , will not accepted or refunded.

  • If is your first order - you have right to free return, shipping costs for the return will be at our expense.

  • In the other cases of return- refund require shipping cost for return will be on customer's expense.

  • After your first return , we will accept only return with defect items and with in 14 days. All other cases are not accepted.