LEIVIP Return Policy

We value your satisfaction and strive to make every return process simple and transparent. Please review the policy below before submitting your return request.

1. How to Request a Return

To request a return, please send an email to customercare@leivip.com with the following information:

• Order number and item codes of the products you wish to return
• Clear photos of the defective or incorrect items (if applicable)
• The reason for your return request

Once your request is received, our team will review it and provide you with the return instructions.

2. Return Eligibility

• Returns must be requested within 14 days from the date of receipt.
• Products must be returned in their original condition and packaging.
• Items that have been worn, washed, altered, or sold to your customers cannot be refunded or exchanged.
• Defective or incorrect products will be accepted for return or refund after verification.

3. Refund Method

• Refunds will be issued using the original payment method within 3 business days after receiving and inspecting the returned items.
• You may also choose to receive a store credit to use for your next order.

4. Return Shipping Costs

• For your first order, return shipping costs will be covered by LEIVIP — you may return for any reason.
• For subsequent returns, unless the return is due to a quality issue or error, the customer will be responsible for return shipping costs.

5. Important Notes

• We only accept returns for items included in your approved return list.
• Refunds or replacements will not be processed without returning the products.
• Please ensure all returns are properly packaged to avoid damage during shipping.

Thank you for shopping with LEIVIP.

We aim to make every experience worry-free and guarantee full support throughout your purchase journey.