Shipping & Delivery

We partner with reliable international couriers to deliver your wholesale orders quickly and safely.
Please review the details below to choose the best option for your business.

1. How Our Shipping Service Works

Depending on your destination, we ship with the following carriers:

• Italy: BRT, TNT, SDA
• Outside Italy: DPD, DHL, UPS, FedEx, TNT

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.
We’ll notify you as soon as your order is ready for shipment.

3. Tracking Your Shipment

Once your parcels are collected by the courier, you’ll receive an email with your tracking number and a link to follow the delivery.
If you haven’t received tracking within a reasonable time, please contact
customercare@leivip.com.

4. Addresses & Contact Details

To ensure a smooth delivery, please double-check that your company address and contact information
(street, street number, postal code, city, country, phone) are correct and up-to-date during registration and checkout.
If anything changes, let us know immediately so we can update your shipment.

5. Shipping Costs

Shipping charges vary by destination, weight, and parcel dimensions. During checkout you can select the
available shipping option for your country and view the calculated cost. You may also consult our current
Shipping Cost List.

For destinations not listed, choose “Request quotation” at checkout and our Customer Care team will confirm the rate after your order is placed.
Alternatively, you can select your own courier and arrange pickup.

Occasionally, LEIVIP offers free-shipping promotions for selected destinations or order values.
Stay updated via our newsletter or
promotions page.

6. Service Availability & Limitations

Next-day delivery within Italy is not available in specific locations where an extra transit day is required.
Please check the excluded locations here:
Excluded Locations List.

7. Estimated Delivery Time

DestinationEstimated Transit Time*Italy1–3 business daysEuropean Union3–6 business daysOutside Europe5–10 business days (subject to customs)

*Times are estimates and may vary based on service level, remote areas, peak seasons, or customs processing.

8. Duties & Taxes

Shipping charges do not include customs duties, import taxes, or local handling fees that may apply in your country.
These charges are set by local customs authorities and are the buyer’s responsibility.
If you are unsure about your country’s import rules, our team will be happy to provide general guidance.

9. Damaged or Lost Parcels

If a parcel arrives visibly damaged, please note the damage with the courier upon delivery and take photos of the package and contents.
Contact us within 48 hours at customercare@leivip.com so we can assist with the claim process.

10. Need Help?

Our Customer Care team is here to assist you.
Email us at customercare@leivip.com or click the chat icon at the bottom-right corner for live support.