1. Seller

LEIVIPSTUDIO.COM S.R.L., registered office: Via Barberia 13, 40123 Bologna (BO), Italy; operating office: Via del Lavoro 33, 50041 Calenzano (FI), Italy. VAT and tax number IT04036801209; REA BO-564292; share capital €40,000.00 fully paid; PEC lvs.srls@pec.it; email customercare@leivip.com; tel. +39 0573 1905234 (“LEIVIP”).

2. Scope and eligibility

1. These Terms apply to all sales made on leivip.com.
2. LEIVIP sells only to businesses and self-employed professionals buying for their business (boutiques, retailers, online shops). When registering, the Buyer must provide a valid VAT number or business registration number that can be verified online. A Buyer without a VAT number, where the law of its country allows this, may register with business registration documents that can be verified online; VAT treatment follows Section 5. LEIVIP verifies the VAT number or business registration of every Buyer, including Buyers in Italy, and may request supporting documents. Until verification is complete, LEIVIP may hold shipment; if the details cannot be verified, LEIVIP may cancel the order with a full refund; if the details are false, LEIVIP may suspend or close the account.
3. These Terms are a contract between businesses. Consumer protection rules, including the 14-day right of withdrawal, do not apply. If the Buyer turns out to be a consumer, LEIVIP may cancel the order and refund the amount paid.

3. Acceptance

1. By registering and placing an order, the Buyer accepts these Terms in the version in force on the order date and declares that it buys for business purposes. These Terms can be viewed at any time via the link at the bottom of every page of the site and at checkout.
2. These Terms prevail over any purchasing conditions of the Buyer and can be downloaded, saved and printed at any time.

4. Orders

1. Minimum order: €100 of goods (excluding VAT and shipping); brands can be combined.
2. The Buyer's order is an offer; the contract is formed when LEIVIP sends the order confirmation email.
3. Products are supplied by partner brands and availability is confirmed when payment is received. If any items are unavailable, LEIVIP contacts the Buyer, who chooses a replacement, a refund or a credit code.
4. Before shipping, the Buyer may ask customer care to change or cancel an order, but LEIVIP does not guarantee acceptance. If the order is already being ordered from the brands, prepared or packed, LEIVIP may refuse the change or cancellation. Orders already shipped cannot be cancelled.

5. Prices and tax

1. Prices are in euros and exclude VAT and shipping. The site may show different languages and currencies depending on the Buyer's location; prices in other currencies are converted at the current rate and are for reference only. The currency and amount actually charged, the shipping cost and any VAT are those shown at checkout.
2. The price shown on the site when the order is placed applies; later price changes do not affect confirmed orders.
3. Buyers in Italy: 22% VAT applies.
4. Buyers in other EU countries: if the VAT number is valid in the VIES system, no Italian VAT is charged and the Buyer accounts for VAT in its own country (reverse charge); if it is invalid or not provided, 22% VAT applies and is not refunded if a valid number is provided later.
5. Buyers outside the EU: export sales are not subject to Italian VAT; for import duties and taxes see Section 8.
6. The Buyer guarantees that its tax details are correct and bears any tax and penalties resulting from incorrect details.
7. If a price or product information is obviously wrong, LEIVIP may correct it before shipping or cancel the affected order with a full refund.

6. Payment

1. Payment methods are those shown at checkout: card, PayPal, bank transfer; cash on delivery in Italy only.
2. Bank transfer: within 3 business days of the order, quoting the order number; bank charges are borne by the Buyer. If payment is not received on time and no extension was agreed, LEIVIP may cancel the order.
3. Cash on delivery (Italy): cash only; fee of 3% of the product value (minimum €6), plus VAT on the fee; order total up to €1,000 (including the fee and shipping, excluding VAT). Preparation starts after the Buyer confirms the order.
4. LEIVIP ships after receiving payment.
5. Ownership of the products passes to the Buyer on full payment. Interest under Italian Legislative Decree 231/2002 accrues on any other amounts owed and unpaid by the Buyer (such as VAT due later, costs of a refused delivery or reversed payments).

7. Shipping and delivery

1. Orders usually ship within 2 business days of payment (for cash on delivery, of the Buyer's confirmation), Monday to Friday, excluding Italian public holidays. Transit times are carrier estimates. Delays caused by strikes (including carrier and transport strikes), bad weather, customs checks or other causes outside LEIVIP's control are not LEIVIP's responsibility (Section 15).
2. Items in the same order, from one or several brands, ship together in a single shipment once all are available, possibly in several boxes; shipping is calculated on the whole shipment, not per brand. LEIVIP sends tracking details after dispatch.
3. LEIVIP bears the risk of the goods until delivery to the Buyer; if a parcel is lost in transit, LEIVIP handles the claim with the carrier and reships or refunds.
4. The Buyer provides a correct delivery address and phone number. If the box is visibly damaged on delivery, the Buyer notes this with the carrier and takes photos. Transit damage must be reported within 14 days under Section 11.
5. Collection or the Buyer's own carrier must be arranged in advance with customer care; risk passes to the Buyer when the goods are handed to the Buyer or its carrier.

8. Orders outside the EU and duties

1. Orders to destinations outside the EU are shipped DAP (Incoterms® 2020): the Buyer is the importer of record and handles customs clearance.
2. Duties, import taxes, clearance fees and other charges at destination are not included in prices or shipping. They are borne by the Buyer, usually payable to the carrier or customs on delivery.
3. The Buyer provides the information required by customs or the carrier (such as an importer tax number or EORI number). LEIVIP provides the commercial invoice and export documents.
4. The amount of duties is set by customs at destination and LEIVIP cannot guarantee it in advance.
5. Compliance of the products with import and sales requirements in the destination country (such as local labelling, product regulations or licences) is the Buyer's responsibility.

9. Refused or uncollected deliveries

1. A refusal includes: refusing delivery; not paying duties or import charges so that the parcel cannot clear customs or be delivered; not providing required customs information; not collecting the parcel within the carrier's holding period; and the parcel being returned because of a wrong address or phone number.
2. A refusal is not a return and does not cancel the order. When notified by the carrier, LEIVIP contacts the Buyer; if the Buyer does not arrange payment or collection within 3 business days, LEIVIP arranges the return of the goods.
3. Once the goods are back and checked, LEIVIP refunds the amount paid minus: (a) the original shipping cost; (b) return shipping and any duties, taxes, storage or other charges shown on invoices issued to LEIVIP by the carrier or customs, copies of which will be provided; (c) a handling fee of €15 (EU) or €40 (outside the EU).
4. LEIVIP refunds to the original payment method within 30 calendar days of the goods' return, with an itemised breakdown.
5. If, because the Buyer did not pay, the goods are seized, destroyed or cannot be returned, no refund is due for them and related costs are borne by the Buyer.
6. If the Buyer asks for the goods to be shipped again, it must first pay the new shipping cost and confirm in writing that it will pay the import charges.
7. This section does not apply where the refusal is caused by visible damage to the parcel, a wrong item or an error by LEIVIP; Section 11 then applies.

10. Returns

1. First-order returns: a Buyer with a delivery address in the EU may return its first order with LEIVIP for any reason, by requesting this within 7 calendar days of delivery. Orders delivered outside the EU are not eligible for returns for any reason.
2. Conditions: items in unused condition — unworn, unwashed, unsoiled and unaltered, with tags and original packaging intact; sets must be returned complete. If these conditions are not met, LEIVIP may refuse the return and send the goods back to the Buyer at the Buyer's expense.
3. Request first, then ship: the Buyer sends the order number and items to be returned by email or WhatsApp and ships them within 3 business days of LEIVIP's confirmation. Unauthorised returns are not accepted.
4. Return shipping is paid by LEIVIP, following LEIVIP's return instructions. The original shipping cost is not refunded.
5. Once the items are received and checked, LEIVIP refunds within 14 calendar days the amount paid for those items (including the related VAT) to the original payment method or, with the Buyer's agreement, issues a credit code.
6. Later orders (from the second order): returns for any reason are not accepted. Defective products are handled under Section 11.

11. Defective products

1. This applies to all orders, including the first. Products that are damaged, defective, wrong, missing or not as described must be reported within 14 calendar days of delivery, with the order number, a description of the problem and photos of the product and packaging.
2. After checking, LEIVIP chooses to reship, replace, issue a credit code or refund. Where a return is needed, it must be authorised by LEIVIP and made with the carrier and method LEIVIP specifies, at LEIVIP's cost.
3. If the check shows the product is not defective, the costs of returning and reshipping it are borne by the Buyer.
4. The Buyer keeps the products, original packaging and tags until the claim is closed and returns goods following LEIVIP's instructions. Returned goods must be in unused condition; if they have been worn, washed or soiled, or lack the original packaging or tags, LEIVIP may refuse to process the claim.
5. Defects that could be seen on receipt and are not reported within 14 days are deemed accepted.

12. Liability

1. LEIVIP's liability for each order is limited to the value of that order; indirect loss and loss of profit are excluded.
2. This does not apply where the law does not allow liability to be limited (for example, wilful misconduct or gross negligence).

13. Payment disputes and accounts

1. Before disputing a payment with its bank or payment provider, the Buyer must first contact LEIVIP customer care.
2. A chargeback without good reason is a breach of these Terms. LEIVIP will submit as evidence the order confirmation, records of acceptance of these Terms, carrier records and correspondence; these electronic records are valid evidence.
3. In case of refused deliveries, unjustified chargebacks or unusually frequent disputes, LEIVIP may require prepayment and prior confirmation of import charges for later orders, or suspend or close the account.

14. Product information and images

1. Sizes and fit can vary between brands; on-screen colours may differ slightly from the actual product, which is not a defect.
2. The Buyer may use images of purchased products free of charge to sell them in its own physical and online store and on its social media.
3. LEIVIP does not normally relabel products. A Buyer who relabels products or applies its own brand does so at its own responsibility and in compliance with local law; relabelled products cannot be returned.

15. Force majeure

LEIVIP is not liable for delays or failures caused by events outside its control, such as strikes, natural disasters, carrier or customs shutdowns and government measures, and will inform the Buyer promptly.

16. Governing law and jurisdiction

These Terms are governed by Italian law, expressly excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 11 April 1980). The courts of Florence, Italy, have exclusive jurisdiction over any dispute.

17. Language and versions

1. The Italian text of these Terms is the only binding version; other language versions are for information only.
2. Each order is governed by the version in force on the order date, shown at the top of this document. LEIVIP may amend these Terms; a new version applies to orders placed after it is published on the site, while orders already placed remain governed by the version in force when they were placed.
3. The processing of the Buyer's personal data is described in LEIVIP's Privacy Policy.

18. General

1. Refusal of orders: in case of suspected fraud, false information, breach of export control or sanctions rules, or where delivery is impossible, LEIVIP may refuse or cancel an order and refund any amount paid.
2. Account security: orders placed through the Buyer's account are deemed placed by the Buyer, who is responsible for keeping its login details secure.
3. Set-off: LEIVIP may deduct amounts owed by the Buyer (such as costs of a refused delivery) from any refund due or from credit code balances.
4. Credit and promotional codes: credit codes may only be used by the account they were issued to and cannot be transferred or exchanged for cash; promotional codes follow the rules of the related campaign and LEIVIP may cancel them if misused.
5. Intellectual property: site content, images and trademarks belong to LEIVIP or the respective brands. The image licence in Section 14 is non-transferable and may be withdrawn if the Buyer breaches these Terms; the Buyer may not present itself as an official agent or distributor of LEIVIP or of any brand.
6. Assignment: the Buyer may not transfer its rights or obligations under these Terms without LEIVIP's written consent.
7. Notices: emails sent to the Buyer's registered email address are valid notices.
8. Severability: if any provision is held invalid, the remaining provisions stay in force.
9. No waiver: failure by LEIVIP to exercise a right does not waive that right.