LEIVIP Wholesale FAQ

Quick answers for boutiques buying clothing, bags and accessories from LEIVIP. For more guidance, visit our Help Center.

Before you order

How can I see wholesale prices and start ordering?

Log in to see prices. Once registration is complete, you can place an order directly without manual account approval.

Where can I check product sizes?

Check the available size information on the product page and our Size Guide. For a specific style, send Customer Care the item code and the measurements you need help with.

Orders and payment

Which payment methods can I use?

Available methods are shown at checkout and may include cards, PayPal and bank transfer. See our Payment Information.

Can I change or cancel my order?

Contact Customer Care as soon as possible with your order number. Changes and cancellation are not guaranteed after an order is placed; the team will check its status and explain the available options.

What if an item in my order is unavailable?

We will contact you to agree on a replacement, refund or another arrangement. We will proceed after you confirm the arrangement.

Dispatch and shipping

When will my order be dispatched?

Orders are normally prepared and dispatched within two business days after payment is received, excluding weekends and public holidays. Courier transit time is additional.

Do you ship internationally?

Shipping options depend on the destination and parcel details. Review the available options and final charge for your order, or see our Shipping Information.

Where is my tracking information?

Check the shipping confirmation after the courier collects the parcel, or review the order status in your account. Contact Customer Care with your order number if you need help.

Returns and support

How long do I have to request a return?

Contact Customer Care within 14 days of delivery and wait for return instructions. See our Returns Policy.

Who pays for return shipping?

LEIVIP covers return shipping costs for your first order; eligibility and return instructions still apply. For later returns, the customer normally pays unless LEIVIP confirms an error or verified product issue.

How can I get help?

Use our Contact Us page. Include your order number and a short description of the issue. Customer Care is available Monday–Saturday, 09:00–18:00 Italy local time.