FAQs

Order

Reach out! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

€ 200,00 excl. VAT is the minimum purchase amount for first order.

You will receive an order confirmation immediately after placing your order. If you didn’t receive an email please check your spam folder. Still no email? Unfortunately it looks like something went wrong when you filled out your details. Check and change your details through your account.

If you did not receive an order confirmation despite all details being correct then please contact us at customercare@leivip.comwe will contact you as soon as possible. Or call us on +39 0573 1905234 Whatsapp +39 3333537426 or you can use Live Chat Support (In the website right down corner) with us.

It is possible to cancel or adjust finalized orders. Please communicate with us for your modifications before you make payment. Send email at customercare@leivip.comor call us on +39 3333537426

The first order discount links are automatically applied to your shopping cart excluding the sale collection products. The festival promo codes can be added to your shopping cart at the last step during checkout. For example, Black Friday, Christmas, and New Year….

We can not guarantee the availability of the items ordered. We will check the availability of items immediately when we receive your order. In case of being out of stock, we will communicate to you as soon as possible to modify your order, and then send you the new order confirmation.

It is possible that some articles are sold out for a moment , but available again shortly.

Shipment

We work with different transport partners, each offering different services adapted to the different destinations served and available on our platform.

We have been working with
-BRT (italy)
-DPD Group (the most part of european countries)
-DHL,UPS (outside of european countries)

Time of delivery depends on destinations, approximately:

1 - 2 working days within Italy

3 - 5 working days for the most part of european countries

5 - 7 working days for the destinations: Bulgaria, Croatia, Estonia, Greece, Lithuania, Latvia, Czech Republic, Romania, Hungary

7- 10 working days for the outside of european countries

Shipping cost charges are variable depending on weight and parcel dimensions. Once your order is confirmed, we will send you the confirmation order with shipping cost included.

After parcels are entrusted to our couriers, we will send you all the information required to track your delivery. Please remember that make sure your company address and contact references are correctly in order to organize the best delivery for you.

Returns

We guarantee that for your first order, If you change your mind after you received your items, you have the option of filling a request by contacting our customer service by email within 7 days of receipt at customercare@leivip.com. Past this time, requests will not be accepted. In this case, the return cost will be at our expenses.

If you are in this situation, we apologize for the inconvenience and we invite you to contact our customer service by email within 14 days of receipt at customercare@leivip.com by formulating in detail the subject of the complaint and attaching the photos of the concerned items.

The return shipment must comply with the following:

- products may only be returned within 14 days of receipt. Therefore, please always thoroughly check your order upon receipt.

- products should be returned in their original condition and packaging. If products are not returned in the original packaging a 20% handling fee will be charged.

-products that have already been sold by you to one of your customers will not be refunded by us in case of any issue.

Register

LEIVIP is a B2B Wholesale e-commerce website reserved for the best professionals in the fashion business. If you are active in the fashion industry and you are in the possession of a valid VAT number you can register an account with us.

No, unfortunately this won’t be possible.

Click the 'Register' button at the top right corner on our website. Fill out all your details and check if the supplied information is correct. If everything looks good, Click the ‘Create account’ button. If you find any problems, please contact our Customer Service.

It only takes a few steps to reset your password. Select ‘Forgotten password’ on the login page. Then fill out the email address to which you are registered. We will send you an email with a resetting password link . If you don’t receive the email please check your spam mail.

If you encounter any problems while resetting your password, contact us at customercare@leivip.com or call us on+39 0573 1905234 Whatsapp +39 3333537426or you can use Live Chat Support (In the website right down corner) with us.

After you created an account with us we will review your application. In the meantime, you can start shopping right away . You can now log on onto our website, see all products with prices and you can manage your account information via your account settings.

If your details are not correct and do not meet our criteria, you will receive a notification by email from us and submit the correct information in your account setting.

As a customer, you are allowed to use all our images. You can also send to us a request email: customerservice@leivip.com for the products images that you purchased .

Payment

We provide the following payment methods for orders placed in our platform :

· Paypal

· VISA

· Mastercard

· Bank Transfer

If you choose payment through bank transfer please always send us a copy of your payment at the address customercare@leivip.com so we can proceed with shipment of your order;

You can find here our company bank details :

Company : TOMMY SRL
Bank:UNICREDIT S.P.A.
Address: ARGELATO CENTERGROSS
Iban: IT 71 Z 02008 36593 000 100 6000 36
Abi:02008
Cab: 36593
Codice bic swift: UNCRITMM

You can also find our Bank details in the check out page when you select bank transfer payment , once you complete the order.

Discount codes apply to the total value of your order. Sale items are excluded from discount.

Please note that discount codes are valid only once and a maximum of one code can be used per order.

- All the product price are not include the Vat/Tax

- If you are based in Italy VAT will charge 22% in your order at check out page , please remember to always insert it in the specific field during the registration of your account together with the electronic invoicing (Univoco code) or Pec .

- If you are based in a European country store and you have a valid VAT number please insert it in your account data in the appropriate field during the registration phase, so it won’t be charged in your order.

- If you are a store based in an Extra European country please insert your tax id registration number during the registration phase, VAT amount won’t be charged in your order.

- For UK customers please remember to insert your EORI number which is required to receive your order and will not be charged a Vat amount.

- Select your delivery address and check if VAT is still charged. If VAT is still charged please contact us at Customerservice@leivip.com or you can Live chat with us for support