Some items are defective or I don’t like them, can I return it?
If you are in this situation, we apologize for the inconvenience and we invite you to follow this simple rules:
- send a request email at our firstname.lastname@example.org by specifing the number of the order of which you want to ask for return, the codes of the defective - contested items, by attaching the photos and the reason of the return requirement.
-Once having received the defective - contested products, and afer the items will be checked and damages will be verifed you can choose to be refunded with money back or with a credit note to use on your the next order.
- Products may only be returned within 14 days of receipt, return and refund request made after this period of time won't be considered so please always thoroughly check your order upon receipt.
-Defective and contested products that are required to be refunded should be sent back, we won't consider refund or contestations of items without sending them back
- Products should be returned in their original conditions and packaging. If products won't be returned in the original condition a 20% handling fee will be charged.
-Products that have already been sold by you to one of your customers will not be refunded by us in case of any issue.
If is your first order - you have right to free return, shipping costs for the return will be at our expence
In the other cases of return- refund require shipping cost for return will be on customer's expence