Returns

I don’t like an item, can I return it?

 

We guarantee that for your first order If you change your mind after you received your items, you have the option of filing a request by contacting our customer service by email within 7 days of receipt at customercare@leivip.com. Past this time, requests will not be accepted. In this case, the return cost will be at our expense. 

 

I received my order but some items are defective. What should I do?

If you are in this situation, we apologize for the inconvenience and we invite you to contact our customer service by email within 14 days of receipt at customercare@leivip.com by formulating in detail the subject of the complaint and attaching the photos of the concerned items.

 

The return shipment must comply with the following:

 

- products may only be returned within 14 days of receipt. Therefore, please always thoroughly check your order upon receipt.

 

- products should be returned in their original condition and packaging. If products are not returned in the original packaging a 20% handling fee will be charged.

 

-products that have already been sold by you to one of your customers will not be refunded by us in case of any issue.

 

 

 

 

LEIVIP.COM is a B2B marketplace platform based in Toscana, the heart of Italian fashion production. With 13 years of work experience in the fashion industry, we are passionate about providing the latest and hottest new fashion items with the quality Italian designs. We hope to share Italian creations with the world, all while delivering the best value.

Our aim is to work with fashion retailers, boutiques and fashion e-commerce that are interested in buying online and resell our products. If you are a small business and if you want to start approaching the e-commerce world, LEIVIP.COM is perfect for giving you the opportunity to sell our products online or at your store, by buying with a small minimum order.

If you are looking for a new dynamic, original and varied fashion range of articles, that never gets your customers bored, but that is always capable of surprising them with news, colours and combinations of looks.

We work every day with passion and enthusiasm to give to our customers a whole service that can help them to improve their benefits and sales also; we provide and allow our customers to use our photos and descriptions of products in order to make their sales easier. Our customer service team is reachable via phone and email totally devoted to helping you in your success.